FAQs

Welcome!

Welcome to our All Organic Vegan Online Store. All the products ordered from Tao are made in house. Absolutely all ingredients are organic, vegan, refined sugar free and gluten free. Seeds, nuts, buckwheat and chickpeas are sprouted. There is no gluten in our kitchen. Ready for delicious nutritious food delivered to your door step!

FAQ

Membership Fee / Delivery / Jar Deposits

Membership Fee
  • Here’s how it works. Your first investment of $60 is for your cooler and ice packs. It is a one time fee. So now, every delivery coming to you, we swap the empty cooler for the full one.
  • Each cooler is numbered, the number of the cooler and ice packs you receive will be on your packing slip and in our system. A way of tracking who has returned their cooler and ice packs.
  • What if you forget to leave the empty cooler for pick up? There simply will be a charge of $60 on your credit card which will be reimburse when the extra cooler comes back to us.
  • The cooler could be delivered to your home, office, neighbour ... Please chose a location that is on the cool side if indoors, out of the sun if outdoors.
  • What if the cooler disappears? We will replace it. If it happens again, we will then work together on another plan so the cooler makes it safely to your kitchen.
Delivery
  • Before you place your first order, please email us with your address and we will let you know which delivery zone you fall into (zone 1-80).
  • The delivery cost is according to the drop off address. You qualify for free delivery once 15% of your order equals the delivery cost. Buy for $100, you area delivery cost is $15, you got free delivery!
  • Orders must be in by Sunday 12 pm for delivery the following week. Delivery days will be on Wednesdays, Thursdays, and Fridays. Please include in the order note during checkout which day you would like your delivery to arrive on.
Jar Deposits​
  • We package as much as possible in reusable containers. There is a deposit of $1 per jar. Super easy to return, simply fill up the return form, store the returns in your empty cooler and we’ll credit the return to your card.

Please email us at delivery@taoorganics.com or give us a call at 604-971-5108 if you have any other questions.​